"Automating a broken process doesn't fix it. It makes it faster, more rigid, and 3x harder to undo."
One company walked in with 31 workflows, 14 patching manual steps, and 6 duplicate notification chains. They wanted to "automate everything." The problem was not speed. The process itself had calcified around workarounds nobody questioned anymore.
Before you automate, you need to understand what the process actually does vs. what people think it does.
"88% of AI pilots never reach production." (MIT Sloan, 2025)
Ask your team: can you explain this process to a new hire in 3 minutes? If no, clean the process before you automate it. Complexity is debt.