New Google Review Alert
Checks for new Google Business reviews and posts them to a Slack channel immediately, flagging anything under 4 stars for priority response, so a bad review doesn't sit unanswered for days.
What this template does
Checks for new Google Business reviews and posts them to a Slack channel immediately, flagging anything under 4 stars for priority response, so a bad review doesn't sit unanswered for days. It's categorized in our directory under Support Automation — ticket triage, FAQ deflection, and customer communication templates — built to draft or route, not to silently auto-reply without a human check.
Integrations
- Google Business Profile
- Slack
Setup steps
- 1Poll for new reviews on a short interval.
- 2Post new reviews to a Slack channel with the star rating.
- 3Flag reviews under 4 stars as priority for same-day response.
- 4Track response time so nothing goes unanswered too long.
More Support templates
Other support automation templates in our directory.
Customer Support Triage Automation
Support automation built the safe way: every incoming ticket is triaged and categorized, draft replies are generated for FAQ-shaped questions, and nothing sends without a human review until the deflection rate has earned more autonomy.
Support Ticket Alerts to Slack
Posts new and urgent support tickets to a Slack channel in real time with a link to the ticket, so the team sees new issues immediately instead of only when someone checks the helpdesk.
Grounded FAQ Deflection Bot
Answers common support questions using only your help-center content as the source, and hands off to a human for anything it isn't confident about — built to avoid answering from a model's general knowledge.
NPS Survey Response Routing
Routes NPS survey responses by score: detractors get flagged to a human for follow-up within the day, promoters get a review-request nudge, so the response doesn't just sit in a dashboard unread.