Triage, draft, and resolve 80% of tickets with a Claude-powered agent, without changing your helpdesk.
AY.Workflow
The problem
Every new customer adds new tickets. The traditional solution: hire more agents. The cost compounds.
Modern support agents handle classification, draft generation, and resolution suggestion in the same workflow, without replacing your helpdesk.
The architecture
Plug into your existing helpdesk via webhook. Three specialized agents take over.
Tags + routes to the right queue in <2s.
Writes a reply in your brand voice with citations from your docs.
Auto-sends low-risk replies. Holds high-risk ones for human review.
Production setup
We use Claude's tool calling + a vector index of your help docs. Each ticket runs through this pipeline.
// pseudo-flow
onTicket(ticket) {
const tags = await triage(ticket)
if (tags.includes('billing')) return route('billing-queue')
const draft = await drafter(ticket, kb.search(ticket))
if (confidence(draft) > 0.8) return autoSend(draft)
return holdForReview(draft)
}We deploy this for support teams in under a week. Refund guaranteed if month one doesn't land.
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