WhatsApp Order Status Lookup
Lets a customer text an order number on WhatsApp and get a real-time status pulled from the order system, cutting down repetitive 'where's my order' support tickets.
What this template does
Lets a customer text an order number on WhatsApp and get a real-time status pulled from the order system, cutting down repetitive 'where's my order' support tickets. It's categorized in our directory under Support Automation — ticket triage, FAQ deflection, and customer communication templates — built to draft or route, not to silently auto-reply without a human check.
Integrations
- Shopify
Setup steps
- 1Set up a WhatsApp Business trigger for incoming messages.
- 2Parse the message for an order number.
- 3Look up live order status in the order system.
- 4Reply with the status — fall back to a human handoff if the number isn't found.
More Support templates
Other support automation templates in our directory.
Customer Support Triage Automation
Support automation built the safe way: every incoming ticket is triaged and categorized, draft replies are generated for FAQ-shaped questions, and nothing sends without a human review until the deflection rate has earned more autonomy.
Support Ticket Alerts to Slack
Posts new and urgent support tickets to a Slack channel in real time with a link to the ticket, so the team sees new issues immediately instead of only when someone checks the helpdesk.
Grounded FAQ Deflection Bot
Answers common support questions using only your help-center content as the source, and hands off to a human for anything it isn't confident about — built to avoid answering from a model's general knowledge.
NPS Survey Response Routing
Routes NPS survey responses by score: detractors get flagged to a human for follow-up within the day, promoters get a review-request nudge, so the response doesn't just sit in a dashboard unread.